Contact Us

You can start by submitting an appointment or case review request through the Beijing United Family Hospital website, WeChat, WhatsApp, email, or our 24-hour Service Center. Our team will review your information and help arrange an appointment with the appropriate department or specialist.

Please provide as much relevant information as possible, including your medical history, current diagnosis or symptoms, medications you are taking, recent test results, imaging reports or images, and pathology reports, if applicable. You can also include your insurance information and preferred appointment dates to help us arrange your care.

No. A doctor’s referral is generally not required to make an appointment at Beijing United Family Hospital. However, if you have previous medical records, imaging studies, pathology reports, laboratory results, or treatment records, we recommend providing them in advance so our specialists can better understand your condition and recommend the appropriate next steps.

Medical records can be submitted electronically using the method provided by our team. Relevant documents may include medical reports, laboratory results, pathology reports, imaging reports, and imaging files. Please provide records that are relevant to your current condition and treatment needs.

Beijing United Family Hospital provides primary care, specialist consultations, surgery, cancer care, cardiovascular care, neurology, orthopedics, rehabilitation, maternity and women’s health care, pediatrics, and other multidisciplinary medical services. If you are unsure which department or specialist you need, our team can help direct you to the appropriate service.

The time required to arrange treatment depends on your medical condition, physician availability, the tests or procedures you may need, and other factors such as visa requirements and travel arrangements. Urgent cases may be prioritized whenever possible.

You can book online, email 4008919191@ufh.com.cn, or call our 24-hour Service Center at (+86) 4008-919191.

Yes. Beijing United Family Hospital may be able to provide a remote second opinion based on your medical records, test results, imaging, pathology reports, and other relevant medical information. This allows you to discuss your condition and potential treatment options with a United Family specialist before deciding whether to travel to China.

Our clinical coordination team helps match patients with the appropriate specialist based on their diagnosis, treatment needs, the physician’s area of expertise, available medical services, and appointment availability.

Yes. If you have a preferred physician at Beijing United Family Hospital, you can request an appointment with that doctor. Appointments are subject to the physician’s availability and schedule.

Treatment or diagnostic testing may be able to begin shortly after your consultation, depending on your condition, the tests or procedures required, physician availability, and the hospital’s schedule. Your care coordinator can help arrange the appropriate next steps and coordinate your care.

For a life-threatening medical emergency in China, call 120, the national emergency medical service number, or go to the nearest emergency department. If you need assistance contacting Beijing United Family Hospital, you can also call our emergency department directly at +86 (10) 5927-7120 for Beijing United Family Hospital or +86 (10) 8529 3191 for Beijing United Family Dongcheng Hospital.

The cost of treatment varies depending on your diagnosis, physician, treatment plan, required tests or procedures, and length of stay. After your medical information has been reviewed, we can provide a personalized cost estimate based on your planned care.

The cost of treatment varies depending on your diagnosis, physician, treatment plan, required tests or procedures, and length of stay. After your medical information has been reviewed, we can provide a personalized cost estimate based on your planned care.

Beijing United Family Hospital accepts a variety of payment methods, including Chinese renminbi (RMB), WeChat Pay, Alipay, and domestic credit and debit cards. We also accept a selection of international credit cards. If you plan to pay with a foreign credit card, please confirm with us in advance that your card is accepted.

Payment requirements vary depending on your treatment plan and the services required. A deposit or advance payment may be required before certain treatments or hospital admissions. Your care coordinator will explain the applicable payment requirements and arrangements before your treatment is confirmed.

Insurance coverage depends on your insurance provider, policy, and specific treatment. Our team can help determine whether your insurance plan supports treatment in China at Beijing United Family Hospital. If direct billing is not available, we can provide relevant medical and billing documentation to support your reimbursement claim.

Yes. For patients traveling to China for medical treatment, we can provide guidance and, where applicable, supporting medical documentation for your visa application. Visa approval is determined by the relevant Chinese authorities, embassy, or consulate.

Visa requirements depend on your nationality, length and purpose of stay, and the applicable Chinese entry regulations. Some travelers may qualify for visa-free entry, while others may need to obtain a visa before traveling. Please check the latest requirements with the relevant Chinese embassy, consulate, or official visa application center before making travel arrangements.

Airport transfers and local transportation may be available upon request. Please speak with your care coordinator about transportation options and arrangements for your visit.

Yes. Our team can provide information about accommodation options near Beijing United Family Hospital and, where available, help arrange accommodation for patients and accompanying family members.

Yes. Family members or other accompanying persons can travel with you, subject to applicable Chinese entry and visa requirements. Our team can provide general guidance about accommodation and travel arrangements, while family members should confirm their own visa or entry requirements with the relevant Chinese authorities.

Our team supports multiple languages, including English, Russian, Arabic, Spanish, and French, subject to availability. Telephone interpretation is also available in more than 40 languages. Please let us know your language needs when you make your appointment so we can arrange appropriate support whenever possible.

Yes. Subject to availability, a care coordinator or interpreter can assist you during your appointments and treatment.

Yes. Depending on your needs, a care coordinator can help with appointment scheduling, communication between departments, and other aspects of coordinating your care.

Our medical records are provided in English and Chinese. Please let us know if you require other languages and we will try to help arrange it.

Yes. The vast majority of our medical team is English-speaking. If you require an English-speaking doctor, let us know ahead of time and we can typically arrange it for you.

Yes. Interpreter support may be available for consultations and treatment, subject to availability. Please let us know your preferred language when arranging your appointment so our team can make the appropriate arrangements.

Beijing United Family Hospital maintains clinical quality and patient-safety processes designed to support safe, coordinated care across departments. Our medical teams follow established clinical practices and evidence-based approaches appropriate to each patient's condition and treatment needs.

Treatment recommendations are based on the patient's medical history, diagnosis, test results, individual needs, and the clinical expertise of the treating physician or multidisciplinary team. Your doctor will discuss appropriate treatment options, including relevant benefits and risks, with you before treatment.

Yes. When appropriate, patients may be referred to specialists in other departments or have their cases reviewed through multidisciplinary collaboration. This can be particularly helpful for complex conditions that involve multiple areas of medicine.

Yes. A second medical opinion may be available based on your medical records and other relevant clinical information. In some cases, this can be arranged remotely before you travel to China.

Your care team can provide follow-up recommendations and relevant medical documentation to support your ongoing care after you return home. Depending on your condition and treatment plan, follow-up may include sharing medical records, treatment summaries, test results, and medication information with your local healthcare provider. Where appropriate, remote follow-up with your United Family physician may also be available. Your care coordinator can help you understand the recommended follow-up schedule and next steps before you leave China.

We can accommodate a range of dietary requirements, including halal, vegetarian, allergy-related, and other special dietary needs, subject to availability. Please let us know about any dietary requirements when arranging your admission or appointment so we can make appropriate arrangements.

We will do our best to help patients and families access a suitable quiet or private space for prayer or personal reflection, subject to availability.

Yes. You can request a female physician when making your appointment. We will do our best to accommodate your preference, subject to physician availability and the specialty or treatment you require.

Your care coordinator can help arrange follow-up consultations, provide medical records, and facilitate communication with your treating physician when needed.

Remote follow-up consultations may be available depending on your physician, medical condition, treatment plan, and location. Your care coordinator can advise you about available options and help arrange follow-up when appropriate.

You can request copies of relevant medical records, including discharge summaries, pathology reports, laboratory results, and imaging studies. Further, all of this information is available through WeChat in our specialized Patient Portal. Identity verification and signed authorization may be required. Please contact your care team for information about the request process.

Yes. With your authorization, relevant medical information can be shared with your healthcare provider at home to support continuity of care. This may include medical records, treatment summaries, test results, imaging, and other information relevant to your ongoing treatment.